Oct 7 2008
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One of the hardest thing for an SEO to manage is expectations. For many SEO consultants and firms, part of closing the deal is to get the client to believe that the work they provide is going to get them “results,” however that is defined. But in doing so, many of those charged with getting the client to sign on the dotted line can easily make things sound better than they really are. That’s a product of sales.
Just look at any commercial for a new health or diet product. At the bottom of the screen you read something like “these results are atypical, your results may vary.” That’s almost the exact disclaimer that could benefit many SEOs as they push through their sales cycles.
A good SEO can undersell and overperform. The problem is getting the sale . That’s not always an easy task when underselling, especially when you’re going after businesses with limited budgets but want sometimes unrealistic achievement for the money they are willing to pay.
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Oct 6 2008
I ran into a couple of unique situations a few months that really challenged me. Both had to do with unsatisfied customers demanding that we give them money back. Each situation was different and therefore handled differently with a different result. In one case, money was returned, in another it wasn’t.
Each situation caused me to look deeply at what was right and wrong, what was deserved and what wasn’t, and what were we contractually obligated to provide vs. what was smart business. The lessons I learned from both of these situations can provide valuable lessons to both SEOs and small business owners looking to hire an SEO for their website.
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Oct 2 2008
Several years ago I hired an individual to be a copywriter for me. He’d never worked in the SEO industry before and we had to do quite a bit of training to get him to fully understand how SEO copywriting was different than traditional copywriting. Within three weeks I realized he just wasn’t working out and had to let him go. He wasn’t the first.
A few months later I noticed a new SEO company appear in our local area. After doing a bit of research I realized that this my former employee. What did he know about SEO? Well, not a whole heck of a lot. But who knows, maybe I was actually able to teach him a thing or two during his three week tenure.
His site offered an ebook he had written titled “19 days to #1″, for sale for only $195.95. Yes, that is the actual ad he used to promote the book on his site. I never bought the book though curiosity almost got the best of me once or twice. But I figure that any book promising rankings on AltaVista, Excite and Lycos, even back in 2005, wasn’t worth the digital paper it was written on.
But this was back when SEO “Guarantees” were quite commonplace. SEOs would offer ranking guarantees with tight controls to ensure that no matter what happens they can’t lose. The client’s rarely win, but that should never stand in the way of “success”.
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Oct 1 2008
Back in August of this year, while at Search Engine Strategies in San Jose, I sat in a session where one of the speakers talked about site search. He said something that I fundamentally disagree with but it got me thinking about why you should or should not implement a search feature on your own site.
I believe that implementing site search is smart for large sites, but only if you can be sure it works nearly perfectly. On the other hand, the speaker in this session (and I completely forget who it is) said that, for analytical purposes, every site should implement site search, even if it doesn’t do a good job. This is what I fundamentally disagree with.
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