Coupons are a great way to entice new visitors to purchase something from your site or to reward frequent customers. The popularity of Groupon is a great testament to the power (and desire) of coupons.
But, sometimes coupons can backfire. Not for those who have them, but for those that don’t.
Have you ever been to a site where, you’ve shopped around, found what you wanted, and when you went to check-out they asked you to enter your coupon code number? WTH! You don’t HAVE a coupon! But, you know that, somewhere out there, a coupon can be found!
Every business owner knows that, in this economy, there are far more money-conscious shoppers out there than there used to be. Many are pinching pennies to such a degree that they’ll drive $1 out of their way to save $0.50 in gas (you know who you are!)
Even your average shopper may pause at the sight of a potential money saving opportunity that they may be missing. So, what’s their next move? Knowing that a coupon may be available, some shoppers will abandon their purchase and start searching for a coupon, whether that is from your site or your competitor’s. Or, they may simply realize that, if you can offer the item for less via coupon redemption, then it’s possible they can get a better deal somewhere else, and off they go in search for greener (or in this case le$$-green) pastures.
In both of these scenarios, your coupon–which was designed to earn business–just cost you business.
So how do you beat that? How do you entice visitors with a coupon, without alienating potential customers for the lack of a coupon?
Simple: Don’t allow for a “coupon” field on your order page.
I know, I know! You’re asking yourself, how else do you accept coupons online if you don’t have a coupon field? Well, let me answer that question with another question…
Who says you have to call a coupon a coupon? Why not call it an optional “transaction code”? You can call it anything you want really, just don’t call it a coupon code.
The shopper who already has a “transaction code” on hand will know that what they really have is a coupon. And they won’t be afraid to use it! The shopper who doesn’t have a transaction code won’t think they’re missing out on a better deal, and will continue with the transaction without another thought. It’s a win-win.
The trick to making this work is to make sure your coupons say something along the lines of “Enter transaction #123456″ instead of “Enter coupon #123456″.
That’ll pretty much cover it. This simply change in terminology still allows you to pass out coupons willy-nilly while not making non-coupon holders think you’re giving preferential treatment to someone else. This ensures you won’t get penny-pinchers or better-deal seekers to bolt before they finish their transaction. Everyone walks away happy!