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One of the complaints I hear most frequently from new and prospective clients is that they have no idea what their previous SEO was doing for them. As the owner of a Web marketing firm, I quickly realized that even if a client
is getting results, communicating those successes to them is as important as the results themselves.
One of the great things about working in an online industry is that you don’t need to exclusively have local clients. In fact, most SEO firms such as mine get contracts from all over the country and even overseas. However, because of the distance, I don’t often get to meet clients in person; however, because it’s good communication, I find that doing so helps a great deal.
Being distant from clients has disadvantages. Because you can’t “swing by” the client’s office, or easily schedule time to get together, it creates an additional burden in the communication process. We have to double our efforts to make sure efficient methods of communication are in place.
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Successful SEO is all about leveraging the right amount of motivation. There are a lot of technical aspects of SEO. But really, take all the techno-mumbo-jumbo away and what you’re left with is concepts of how to motivate search engines to pay attention to your site and apply the right amount of “value” to it so that you rank better for your keywords.
SEO is almost that simple. Just apply the right amount of persuasion and you get the results you want. But like most things, persuasion is an art that relies on timing, concern and demonstrating the value in the desired action to the persuadee.
In short, if you want to motivate a search engine to rank your website, focus on persuading your customers. Search engines only want to give their searchers what they want, and if they want you, then you’ve done your job!
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A few weeks ago I was thinking about how companies seem to haphazardly invest in various aspects of online marketing. Some throw all their budget at SEO, leaving no room for PPC. Other businesses put so much money in PPC that they leave little room for genuine SEO growth. While Herman Cain’s bold 9-9-9 tax plan may be as dead as his presidential ambitions, there is something that that we might be able to steal borrow to help frame a successful online marketing campaign.
I’ve read that the best way to win an argument is to tell a story, so I got one for you. Well, no. I’m not a good story teller, but I can throw together a pretty decent analogy.
Let’s say you have a pile of money and you need to “invest” it. As with any investment there is potential to fail. The question is, where to invest?
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In the world of business, marketing and advertising is everything. Marketing is at least as important as the products or services you sell. Without marketing, you have no one to demonstrate the superiority of what you offer!
There is a reason people build businesses in cities surrounded by people, rather than in a desert surrounded by cactus! You need people to market to, and you need customers coming in your door. The success of your business relies on how well you market your product or service first, and second by how well you deliver it. Very few businesses survive on word of mouth alone. But what many small business owners fail to realize is that while marketing is everything, everything you do is marketing!
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Engaging in online marketing is all about customer acquisition, ROI and profits. If you see growth in these three areas, you can be reasonably confident that your online marketing efforts are paying off in some form or another.
But things might not always be as they appear. While it’s never a bad thing to grow in profits, ROI or a growing customer base, you may actually be paying good money to lose great customers.
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There are a lot of phases to the buying cycle. Searchers begin with a thought and then start researching answers via their favorite search engine. As they learn more about their query, they move into shopping and buying modes that hopefully lead them to a satisfied purchase.
In each phase of this cycle, the searcher is typing in a unique set or words or phrases. Each search is designed to provide more relevant information than the last. As the searcher learns, the search phrases reflect what they know and what new information they need.
There is value in building a website that provides information to each of these searchers, but the value in each isn’t the same. By understanding the full marketing value and potential of your website, you can build an effective sales funnel that provides each and every visitor the information they need to make the decision you are hoping for.
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What makes a good SEO? Is it just about having knowledge of search engine algorithms, being able to tweak code for the biggest ranking impact, or inserting keywords into a page to give it a better keyword focus? Is SEO all about search engine rankings or is there more to this than meets the eye?
Several years ago I wrote, “Gone are they days when SEO focused exclusively on top search engine rankings.” I wish I was right about that, but unfortunately, we still see a lot of SEOs doing just that today. Not the good ones, mind you, but still, far too many.
Today’s top-tier SEOs are getting out of the search engine ranking business entirely. Well, maybe not entirely, but they understand that there is so much more to online success than a top position for your keywords. Many clients still need convincing.
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If you ask people if they want to be successful, almost unanimously, they will say yes. But if you watch what people do, you’ll see that they are neither interested in nor committed to doing the things that are required to become successful.
Most people look for ways to “succeed” by investing the least amount of effort possible. That’s why the lottery makes so much money for the government. One dollar can make you extremely rich. If you’re extremely lucky.
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In an effort to provide clarity between SEOs and their clients, I created a bill of rights for SEO clients. This post covers the bill of rights for the SEOs.
The SEO has a right to…
I.
Receive payment from the client for entire amount contracted.
A contract is a contract. If you change your business model, rethink SEO or decide to invest in other marketing avenues, you still have an obligation to fulfill your end of the SEO agreement. If you really want out, talk to your SEO about a proper buyout of your SEO contract.
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Several years ago I wrote a couple of posts about the billable rights of SEOs and their clients. I revisited these posts recently and thought it was time for an upgrade. Consider this version 2.0!
There can often be confusion between clients and their marketing team as to expectations, due dates, goal measures and even invoicing. While many of these things can be, should be and are handled in the service contract, not everyone reads the fine print.
So here are some basic guidelines to help SEOs and their clients realize what they have a right to in their SEO campaign.
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is getting results, communicating those successes to them is as important as the results themselves.
