Is Netflix Still A Customer-Service Business?
Look at you, you came back! We knew you just couldn't keep away for long. Why not make visiting us easy by subscribing to our RSS feed (or the audio RSS feed). Stick around and be sure to speak up and post a comment or two!
I’ve been a Netflix subscriber since they went by the name Netflix.com and were boasting 7,000 titles in stock. They now claim to have over 100,000. That was many moons ago. But I haven’t necessarily been a Netflix loyalist. Over the years I’ve tried other online movie rental services only to keep finding my way back to Netflix.
But over the years Netflix has begun cutting out key customer features. They say it’s to improve their system, customer service and the traditional yada, yada, but I’m not so sure. But with each feature they eliminate, instead of differentiating themselves from the competition, they are systematically eliminating the benefits of being a Netflix customer.






