May 5 2008

Why DirecTV is Losing My Heart (and Quite Possibly My Business)

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DirecTV Love I like to think of myself as a loyal customer. If I find a good product or service, I’ll evangelize it to death to anybody I know. While I’ve been happy with DirecTV for many years, over the past few months they are not showing me any love. In fact, I feel like I’m “old news” to them and I can be tossed in favor of someone new. For the first time in years, I’m exploring my options in cable/satellite providers.