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Forget the Sale. Focus on the Customer

There are a lot of phases to the buying cycle. Searchers begin with a thought and then start researching answers via their favorite search engine. As they learn more about […]

What the SEF is Your SEO Doing?

I’ve worked with a number of website designers and developers over the years, many of them good people with a plethora of skills I couldn’t even dream of having. But […]

SEO Kung-Fu or SEO F-U?

What makes a good SEO? Is it just about having knowledge of search engine algorithms, being able to tweak code for the biggest ranking impact, or inserting keywords into a […]

How to Create Better 404 Error Pages

Simple errors such as a “404 page not found” in large quantities can make search engines believe a site is not complete or under construction. As a result, they may […]

…But I Don’t HAVE a Fracking Coupon!

Coupons are a great way to entice new visitors to purchase something from your site or to reward frequent customers. The popularity of Groupon is a great testament to the […]

Three Easy Steps to Achieve IA Greatness

We live in a digital age, but haven’t quite gotten to that mythical paperless society that we’ve been reading about for the past couple of decades. Those of us that […]

Where Your IA Is, There You Will Be Also

I’ve been doing a lot of Information Architecture (IA) work for clients over the past few months, and each time, I can’t help but think, “Why didn’t we do this […]

7 Steps to Improving Conversion Rates

In the world of marketing and campaign measurement, the web has been a goldmine. Almost every conceivable metric can be measured online. But of all the things you can track, […]

One Simple Step to Building Credibility

I’m going to start this article with the conclusion, so if you read no more than this first paragraph you can walk away knowing the most important thing this article […]

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