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E-Marketing Performance Blog

Selecting a Web Host Provider: Tech Support

Yesterday I started what will be a series of short posts on selecting a web host provider. Each day I’ll touch on a different, yet very important, aspect of what you should look for when selecting a provider.

Tech Support

A good web hosting company will provide around the clock call-in tech support. Personally, I avoid any provider that only offers email or online tech support. That’s a personal thing for me; you’ll have to make your own judgment on that. If you call, you should not be left on hold for more than four or five minutes before reaching a representative to help you. If you email a tech support issue, be sure your provider responds to requests quickly—-within hours, not days—-and is able to quickly and competently provide you a solution.

Stoney G deGeyter

Stoney deGeyter is the author of The Best Damn Web Marketing Checklist, Period!. He is the founder and CEO of Pole Position Marketing, a web presence optimization firm whose pit crew has been velocitizing websites since 1998. In his free time Stoney gets involved in community services and ministries with his “bride enjoy” and his children. Read Stoney’s full bio.

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