Yesterday I started what will be a series of short posts on selecting a web host provider. Each day I’ll touch on a different, yet very important, aspect of what you should look for when selecting a provider.
Tech Support
A good web hosting company will provide around the clock call-in tech support. Personally, I avoid any provider that only offers email or online tech support. That’s a personal thing for me; you’ll have to make your own judgment on that. If you call, you should not be left on hold for more than four or five minutes before reaching a representative to help you. If you email a tech support issue, be sure your provider responds to requests quickly—-within hours, not days—-and is able to quickly and competently provide you a solution.