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It's the ROI, Stupid!

Cost is not important. Let me repeat that: Cost is not important. What is important is ROI (Return on Investment). When spending any money on a marketing campaign, you should […]

Practice Makes Perfect

Practice being nice until being mean is repulsive. Practice being patient until you are not bothered by waiting. Practice acts of kindness until offering help is no longer a chore. […]

Leading Your Team: Be Open and Honest

People want their leaders confident and fearless. They want super-men that can overcome any obstacle in their path, rise to any challenge and defeat it, and set impossible goals which […]

21 Indispensable Qualities of a Leader

The 21 Indispensable Qualities of a Leader Becoming the Person Others Will Want to Follow Authors: John C. Maxwell Hardcover: 160 pages, $11.69 Published: June, 1999 I like most of […]

Getting Caught Up and Falling Behind

For most things I’m very good at getting things done on schedule, but I find that when it comes to my online reading, such as blogs and forums, I’m forever […]

Clever (And Effective) Marketing Campaign

Aside from the yearly dose of Super Bowl commercials we get every February, it’s rare that I come across a commercial, billboard or other form of marketing that I find […]

Customer Support Gone Right

Everybody in this office knows that I am under a curse. Whenever God wants to punish me he simply forces me to make a tech support call. This is the […]

Lessons From The Apprentice (5.14)

We’re down to the final two: Sean and Lee. After Allie and Roxanne were fired last week Sean and Lee were called to the boardroom to be told. They were […]