One of my biggest pet peeves when browsing a website I’ve never visited before is when the navigation seems to be geared for those who are “in the know” rather than noobs like me. I hate to trash on churches and vacation resorts, but you’re some of the biggest violators of this. (I have no idea what “grow” or “go” means, and I certainly don’t know the difference between Cabin 1 and Cabin 2 without looking at every options first!)
Yeah, I get it. We all have our own terminology, and we know the way we would navigate our sites. But that’s the problem. Our site visitors are not us. All that stuff is second nature to us, but most visitors are simply not familiar enough with what we do, what we offer or what our lingo even means. It’s such a common problem, there’s even a name for it: The Curse of Knowledge.